Night Shift Technical Support Specialist (Intake Specialist) - Bali, Indonesia

Join Exypnox Inc as a Technical Support Specialist (Intake Specialist) on the night shift and become a key player in delivering exceptional customer service in a dynamic, tech-driven environment. This role offers a unique opportunity to transform customer interactions into seamless experiences, leveraging your technical expertise and problem-solving skills. Based in Bali, you'll be part of a team that thrives on innovation and customer satisfaction.

As a Night Shift Technical Support Specialist, you'll handle customer inquiries and technical issues that arise after business hours. Your daily tasks will include troubleshooting technical problems, providing step-by-step solutions, and ensuring customer satisfaction. This role is perfect for someone who thrives in a fast-paced environment and is passionate about technology and customer service.

Exypnox Inc is a leading tech company in Bali, known for its innovative solutions and commitment to customer satisfaction. We are looking for a dedicated and proactive individual to join our team and help us continue to deliver exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to customers during the night shift, ensuring prompt and effective resolution of issues.
• Troubleshoot and diagnose technical problems using tools like ServiceNow, Zendesk, and other IT service management software.
• Document and track customer inquiries and technical issues to ensure continuous improvement.
• Collaborate with the technical support team to resolve complex issues and provide technical guidance.
• Monitor system performance and proactively identify potential issues to prevent downtime.
• Ensure adherence to company policies and procedures, and maintain data security and confidentiality.
• Participate in team meetings and training sessions to stay updated on new technologies and best practices.
• Provide feedback and suggestions for process improvements to enhance customer service and technical support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a related role.
• Proven experience with IT service management software such as ServiceNow, Zendesk, or similar.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with network and system administration concepts.
• Certifications such as ITIL, CompTIA A+, or Microsoft Certified: Azure Administrator are a plus.

🛠️ Keahlian

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