Customer Services Executive (Property)

Are you passionate about delivering exceptional customer service in the property sector? Join our dynamic team as a Customer Services Executive (Property) and play a pivotal role in managing property owner and tenant services, ensuring smooth operations, and maintaining high standards of customer satisfaction at Private Advertiser.

In this role, you'll be responsible for handling inquiries, resolving issues, and providing support to property owners and tenants across our diverse locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You'll use our in-house CRM system, Property Management Software, and communication tools like WhatsApp and email to streamline processes and enhance customer experiences.

This is an exciting opportunity to grow within a company that values professional development. With competitive compensation ranging from IDR 8,000,000 to IDR 12,000,000 per month, you'll have the chance to work in a vibrant and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints related to property management services.
• Assist in resolving tenant and property owner issues efficiently and professionally.
• Maintain and update customer records in our CRM system.
• Coordinate with internal teams to ensure timely resolution of service requests.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Assist in property inspections and maintenance requests.
• Stay updated on industry trends and best practices in property management.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the property management sector.
• Excellent communication and interpersonal skills.
• Proficient in using CRM systems and property management software.
• Strong problem-solving and multitasking abilities.
• Fluency in both English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid SIM card and reliable transportation.

🛠️ Keahlian

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