Front Office Receptionist (Hospitality & Tourism)

Join Butler Management, a leading hospitality management company in Bali, as our next Front Office Receptionist! We are seeking a polished, professional, and customer-focused individual to be the face of our operations in Kuta Utara. This role is your chance to make a lasting impression on our guests while contributing to the smooth running of our hotel. With a reputation built on exceptional service, we offer a dynamic work environment and the opportunity to grow within the hospitality industry.

As a Front Office Receptionist, you will be the first point of contact for our guests, ensuring their stay is seamless and enjoyable. You'll handle check-ins and check-outs, manage reservations, and provide information about local attractions. This role requires excellent communication skills, a friendly demeanor, and the ability to work efficiently under pressure.

📋 Tanggung Jawab Pekerjaan

• Greet guests upon arrival and assist with check-in and check-out processes.
• Manage and update guest reservations using property management systems (PMS) like Opera or Guestline.
• Provide information about local attractions, dining, and activities to enhance the guest experience.
• Handle guest inquiries and complaints professionally and efficiently.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate records of guest information and transactions.
• Assist with front desk operations, including cash handling and inventory management.
• Promote a positive guest experience and ensure compliance with hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or receptionist role in the hospitality industry.
• Proven ability to provide excellent customer service and handle guest inquiries professionally.
• Fluency in English and Bahasa Indonesia, with excellent communication skills.
• Basic knowledge of property management systems (PMS) like Opera or Guestline is a plus.
• Strong organizational skills and attention to detail.
• Ability to work efficiently under pressure and meet tight deadlines.
• Friendly and approachable demeanor with a customer-focused mindset.
• Valid SIM card and ability to work in a team environment.

🛠️ Keahlian

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